CSR/Service Writer - Baltimore - Generator Department

Johnson & Towers has an immediate need for an experienced CSR/Service Writer to work in the Generator Department at our Baltimore facility.

Duties and responsibilities include but are not limited to

• Prepares written quotes for additional services based on technicians notes and recommendations
• Utilizes ICS system to track preventive maintenance contracts and appropriately schedule monthly, quarterly and semi-annual services as needed
• Schedules road service technician appointments
• Effectively communicates with customers primarily via phone and email
• Sends out, tracks and obtains approvals for quotes
• Open work orders for all jobs: maintenance, service and emergency
• Submits parts orders for PM and service jobs in a timely manner
• Carefully reviews work orders to ensure accuracy, makes corrections where applicable and adds parts & material costs as required
• Cuts and receives sublet purchase orders as required
• Interacts directly with customers as needed
• Quotes and tracks preventive maintenance renewals
• Quotes and tracks new preventive maintenance bids appropriately opening PM accounts and locations as needed.

Qualifications include:
• High School Diploma or GED required
• Experienced with use of Microsoft Office programs
• Previous experience as s service writer in the automotive, electrical or power generation field preferred
• The ability to continually prioritize and reprioritize activities throughout the day with minimal supervision
• Must be able to communicate effectively verbally and in neat and legible written form
• Must be able to add, subtract, multiply and divide quickly and effectively
• Must possess a strong sense of attention to detail
• Must be able to determine when a problem or potential problem exists that may adversely impact technician or service scheduling and report the problem or potential problem to supervisor to mitigate the likelihood of scheduling conflict and or customer dissatisfaction

For immediate consideration, call Van at 856-912-9511 or forward your resume/letter of interest to the email address below.